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Refund Policy

Effective Date: 01.02.2025

At PROXYLAB, we are committed to providing high-quality services. This Refund Policy outlines the circumstances under which refunds may be issued for purchases made through our platform. By using our services, you agree to this policy.

1. Eligibility for Refunds

Refunds are only issued under the following conditions:

  • Change of Mind: If you decide that our service does not meet your needs, you may request a refund within 24 hours of your purchase.
  • Technical Issues: If you experience technical problems caused by our platform that we are unable to resolve within a reasonable timeframe.

Refund requests must be submitted within the 24-hour window for change-of-mind refunds. Refunds for unresolved technical issues can be requested at any time during the active subscription period.

2. Non-Refundable Circumstances

We do not issue refunds under the following circumstances:

  • Failure to use the service within the subscription period.
  • Violation of our Terms of Service resulting in account suspension or termination.
  • Requests made after the 24-hour refund window for change of mind.
3. Trial Period

We offer a 24-hour free trial for new users to evaluate our services. Please utilize the trial period fully to ensure our services meet your requirements before making a purchase. Refunds are not provided for dissatisfaction beyond the 24-hour refund window, unless due to technical issues outlined above.

4. Service Downtime

If service interruptions occur due to technical issues or scheduled maintenance, we will compensate by adding time equivalent to the downtime to your active subscription. Downtime caused by third-party providers or operators will be addressed in the same manner.

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected] with the subject line "Refund Request."
2. Provide the following details:

  • Your account information (email address or username).
  • Transaction ID and payment receipt.
  • A brief explanation of your refund request or details about the technical issue.

We will review your request and respond within 5 business days. Approved refunds will be processed within 14 business days of approval.

6. Refund Method

Refunds will be issued to the original payment method used for the transaction. We are not responsible for delays caused by your bank or payment provider.

7. Modifications to the Refund Policy

PROXYLAB reserves the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on our website. Continued use of our services indicates acceptance of the updated policy.

8. Contact Information

For questions or concerns regarding this Refund Policy, please contact us:

  • Email: [email protected]
  • Address: Jaaniku 45-4, Ahtme linnaosa, 31026 Kohtla-Järve, Ida-Virumaa, Estonia

Thank you for choosing PROXYLAB. We strive to ensure your satisfaction with our services.